Quality Principles
Customer Focus
Customer focus is one of our core values and we continuously develop a culture of customer focus in our systems and processes. Customer requirements and expectations are clearly understood and captured in detail in every stage of the business. We ensure those requirements and expectations are delivered in a sustainable manner by suitable practices and reviews. We keep our feedback mechanism very open and periodically get customer feedback to improve our products and services
Process Approach
All our business processes are flawlessly interlinked appropriately for effective and efficient functioning. We identity all critical factors of individualprocesses and aligned in our system to achieve customer satisfaction at optimal conditions. All processes have process measurable which are reviewed periodically to bring continual improvement.
Evidence-based Decision Making
Our organisation is data and information driven at all levels. We determine, measure, monitor and collect reliable data and information very accurately and disseminate the same across the organisation. Data is logically and critically analysed to take informed decisions for solving problems and continual improvement.
Quality Leadership
We are committed to demonstrate our quality leadership by establishing strategic quality management policies, direction and acceptable world class practices in a long term perspective. We take accountability to establish robust systems and processes thereby ensuring quality is inherent in our products and services.
Total Employee Engagement
We strongly believe in team work and our organisation is driven by highly motivated and committed workforce. We create an environment where every employee finds an opportunity to grow the organisation and oneself. We enable and empower employees by developing their competency and skills by means of training, awareness, motivation and recognition.
Continual Improvement
We have unquenchable thirst to improve continuously on the fronts of system, process and product. We encourage both incremental improvement as well as breakthrough improvement. We train our employees to be vigilant to see scope of improvement in every problem and opportunity. Our continual improvement strategy is inclusive and comprehensively based on PQCDSME approach
